Client Background

Our client is a globally recognized hotel chain in Corpus Christi that has become synonymous with family-friendly accommodations and consistent services. Founded in 1952, our client emerged from a vision to provide quality lodging for travelers who were often disappointed by the inconsistent standards of roadside motels at the time. With over 1200 locations worldwide, our clients’ commitment to quality service at affordable prices is making it a legacy of hospitality. Our client’s first hotel was designed to offer clean, comfortable rooms with essential amenities such as air conditioning and in-room telephones.

Challenges

The client wanted a solution to address to implement innovative and affordable AI technology to streamline their operations.

Our client faced faced several challenges that hindered operational efficiency:

• Long Wait Times: Guests often experienced delays during peak hours due to traditional checkout processes.
• Labor-Intensive Operations: Staff were facing difficulties with managing transactions while also attending to guest needs.
• Difficulty in Managing Guest Expectations: The variability in transaction times led to frustration among guests, impacting their overall satisfaction.

To address these issues, our client sought expertise with Digit7 for a robust solution.

Results

The deployment of DigitKart involved a strategic approach and yielded significant improvements:

• 6x Faster Checkouts: With 100% computer vision, DigitKart quickly identifies multiple items in a fraction of seconds without barcode scanning leading to 6x faster checkouts.
• 95% Less Waiting in Checkout Lines: Faster checkouts led to less waiting in checkout lines.
• 84% Less Processing Time: Guests can now complete their purchases in seconds, significantly reducing processing times during busy hours.
• 3x Increased Efficiency: With less time spent on transactions, staff can focus more on providing exceptional service, leading to a more personalized guest experience.
• Enhanced Guest Satisfaction: Feedback from guests has been overwhelmingly positive, with many praising the speed and convenience of the self-checkout process.
• 11% Avg Increase in Sales: Increased loyalty, guest satisfaction, and streamlined operations have led to a 11% average increase in sales.