Case Studies

Client Background

Our client is a luxurious hotel known for its exceptional service and commitment to guest satisfaction, located in the heart of downtown Dallas, Texas. This hotel is strategically situated near key attractions, making it an ideal choice for both business and leisure travelers.

Challenges

The client wanted a solution to address rising labor costs.

Our client struggled with the slow checkout process and long waiting times due to resource challenges during peak hours and holiday seasons, which led to inconvenience for their guests. In addition, they were also looking for a solution that could help them with personalization to enhance their guest shopping experiences.

To address these issues, our client sought expertise with Digit7 for a robust solution.

How Digit7 Helped

In an effort to modernize the services and cater to the evolving needs of guests, our client decided to implement our self-checkout solution, DigitKart, in their retail and dining areas with a goal to provide a seamless experience that would reduce wait times and enhance convenience.

“DigitKart is more about convenience and efficiency. Our guests loved using the self-checkout kiosk! It made their shopping experience so much quicker. Guests could grab their snacks and check out without waiting in line. Our guests appreciate efficiency; after a long day, they just want to grab some snacks and head back to their rooms. With DigitKart, they can do it in under 10 seconds.”

– Spokesperson for our client
Results

The deployment of DigitKart yielded significant improvements:

  • 5x Faster Checkouts: With 100% computer vision, DigitKart quickly identifies multiple items within a second without barcode scanning leading to faster checkouts.
  • 88% Less Checkout Waiting Lines: DigitKart's automated faster checkout process has reduced the checkout waiting lines by 88%.
  • 314% Increase in Transactions: DigitKart increased the transaction rate with its faster checkouts.
  • Increased Efficiency: With faster checkouts and 24/7 availability, DigitKart reduced labor challenges and allowed workers to focus more on revenue-generating tasks.
  • Increased Guest Satisfaction: DigitKart's multiple payment options allowed guests to even charge their purchases to their room, leading guests to increase their loyalty by 63%.
  • 40.4% Avg Increase in Sales: Increased loyalty, guest satisfaction, and streamlined operations have led to a 40.4% increase in sales.
  • Data Insights for Personalization: DigitKart provides valuable data insights regarding purchase trends to offer personalized offerings based on guest preferences.
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