Case Studies

Client Background

Our client is a leading hotel chain in Georgia, known for providing affordable and comfortable accommodations with a strong presence across the United States, is also part of one of the largest hotel groups in the world.

Challenges

Our client was looking for an effective solution that reduces their front desk workload for F&B purchases during peak hours and busy seasons:

Additionally, our client was looking to increase their off-peak sales mainly during late afternoon and late evenings to accommodate the needs of modern travelers who prefer convenience and looking for late night cravings.

How Digit7 Helped

Digit7 offered expert guidance to our client with our frictionless self-checkout solution, DigitKart, which is powered entirely by computer vision. After live demonstrations and highlighting the sales and transaction data that drive hospitalities with our AI-driven self-checkout, our client decided to implement DigitKart to reduce their front desk workload and to increase their off-peak sales. 

“Integrating DigitKart has redefined our front desk operations, significantly reducing overload during peak hours and holiday seasons, and boosting off-peak F&B sales. Our guests appreciate DigitKart’s speed in recognizing items without barcode scanning and enjoy a fast, seamless F&B checkout experience, allowing us to focus on providing exceptional service in other areas. We couldn’t be happier with the results!”

– Spokesperson for our client
Results

The deployment of DigitKart involved a smooth integration process and staff training. Since the launch of DigitKart in our client’s F&B marketplace, they have experienced significant improvements:

  • 77% Less Operational Cost: DigitKart’s computer vision technology enabled faster checkouts and better resource allocation, reducing operational costs.
  • 84% Reduced Front Desk Workload: DigitKart’s automated, cashierless checkout reduces the front desk staff’s workload.
  • 9% Avg Increase in Off-Peak Hours Sales / Day: DigitKart’s 24/7 availability boosted off-peak sales by offering guests convenient, cashier-free late-night snack and drink options.
  • 81% Average Increase in Sales: Overall sales increased due to the DigitKart’s seamless and fast transaction processing.
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