Case Studies

Client Background

Our client is a leading hotel and asset management company, headquartered in Georgia. Founded in 2015 with a company size of around 10,000 employees, our client is a prominent player in the hotel management sector, operating numerous hotels across 95 locations in the US.

Challenges

The client wanted a solution to address slow checkout process with AI.

Before implementing DigitKart, our client faced difficulty maintaining guest satisfaction at the hotel F&B marketplace due to multiple operational challenges:

  • Slow Checkouts: Using a barcode scanner to scan each item took a significant amount of time and slowed the checkout process.
  • Long Waiting Times: The slow checkout process led to long checkout waiting times and lines during peak hours.
  • Limited Availability of The Frontline Workforce: The unavailability of the frontline workers at the hotel F&B marketplace during late evenings and non-peak hours was a hassle to both hoteliers and guests.
  • Lack of Guest Satisfaction: Guests have only limited payment options. The overall slow, long, and limited F&B marketplace checkout process led the guests to be less satisfied with their checkout experience.

To address these issues, our client sought expertise with Digit7 for a robust solution.

How Digit7 Helped

Digit7 provided expert guidance to our client, and they have decided to implement our robust solution, DigitKart, our self-checkout solution powered by Vision AI, that could not only optimize their operations but also elevate guest experiences across their properties.

“DigitKart has changed our checkout process at our hospitality. The seamless self-checkout system has minimized wait times, delivering a faster and more enjoyable experience for our guests. With its state-of-the-art AI technology, we have seen enhanced accuracy in transactions. DigitKart has truly optimized our operations, allowing us to focus more on providing top-notch service.”

– Spokesperson for our client
Results

The deployment of DigitKart yielded significant improvements:

  • 79% Less Processing Times: DigitKart's automated faster checkout process has reduced the checkout processing times by 79%.
  • 24/7 Accessibility: The DigitKart self-checkout solution is accessible 24/7 without the need for cashiers.
  • 3x Increased Efficiency: With faster checkouts and 24/7 availability, DigitKart reduced labor challenges and allowed workers to focus more on revenue-generating tasks.
  • 83% Increased Guest Satisfaction: DigitKart's multiple payment options allowed guests to even charge their purchases to their room, leading guests to increase their loyalty. Guests expressed a higher level of shopping experience with the seamless checkout process.
  • 40% Increase in Revenue: Increased loyalty, guest satisfaction, and streamlined operations have led to a 40% increase in revenue.
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