Client Background

Our client is an award-winning resort located for its commitment to quality and guest services in mid-town Greenville, South Carolina. This hotel is strategically situated in a serene environment away from the city’s hustle and bustle while still being conveniently accessible to downtown Greenville.

Challenges

 The client wanted to offer a futuristic F&B checkout experience for their guests.

Our client struggled with the slow checkout process and long waiting times and was looking to enhance their guest experience while increasing their F&B marketplace operational efficiency.

To address these issues, our client sought expertise with Digit7 for a robust solution.

Results

The deployment of DigitKart yielded significant improvements:

• 56.2% PMS Payment Preferred: PMS payment options became the most preferred payment method among the guests at Greenville.
• 148% Increase in Transaction: DigitKart has increased the transaction with its faster checkout rate.
• 87% Reduced Wait Times: DigitKart's faster checkout process has significantly reduced the checkout waiting times by 87%.
• 3x Increased Efficiency: With faster checkouts and 24/7 availability, DigitKart reduced labor challenges and allowed workers to focus more on revenue-generating tasks.

• 71% Less Operational Cost: Efficient resource management and automated self-checkout led to less operational cost.
• 72% Increase in Sales: Increased loyalty, guest satisfaction, and streamlined operations have led to a 72% increase in sales.
• Increased Guest Satisfaction: Guests expressed a higher level of shopping satisfaction with the seamless checkout process.