Case Studies

Client Background

Our client is a leading global hospitality company, headquartered in Texas. Founded in 1919, the company has over 7626 properties operating across 126 countries globally. Renowned for their innovation in hospitality, commitment to quality and service, and loyalty and honors programs, our client has evolved into one of the most recognized and respected hospitality brands globally.

Digit7
Challenges

The client wanted a solution to address operational efficiency.

Our client faced difficulty in long waiting times and times at the hotel F&B marketplace checkout during peak hours and holiday seasons and was looking to enhance operational efficiency and improve the guest experience.

  • Slow Checkouts: Using a barcode scanner to scan each item took a significant amount of time and slowed the checkout process.
  • Long Waiting Times: The slow checkout process led to long checkout waiting times and lines during peak hours.
  • Inaccurate inventory: During peak hours and the holiday season, inaccurate inventory information led to out-of-stock situations, which led to fewer sales.
  • Lack of Guest Satisfaction: Guests have only limited payment options. The overall slow, long, and limited F&B marketplace checkout process led the guests to be less satisfied with their checkout experience.

To address these issues, our client sought expertise with Digit7 for a robust solution.

How Digit7 Helped

Digit7 provided expert guidance to our client, and they have decided to implement our robust solution, DigitKart, our self-checkout solution powered by Vision AI, that could not only reduce the waiting times but also speed up the transaction and update inventory in real-time and elevate guest experiences across their properties.

“The integration of DigitKart has transformed our F&B marketplace operational capabilities. We have seen remarkable improvements in efficiency and guest satisfaction. DigitKart has revolutionized how we connect with our guests. It has become an indispensable part of our F&B marketplace service.”

– Spokesperson for our client
Results

The deployment of DigitKart yielded significant improvements:

  • 85% Faster Checkouts: With 100% computer vision, DigitKart quickly identifies multiple items in a fraction of seconds without barcode scanning and speeds up by 85%.
  • Reduced Wait Times: DigitKart's faster checkout process has reduced the checkout waiting times.
  • Increased Inventory Visibility: DigitKart's real-time inventory update increases the inventory visibility and alerts the workers to ensure the hotel F&B marketplace items are always stocked for guests.
  • 3x Increased Efficiency: With faster checkouts and 24/7 availability, DigitKart reduced labor challenges and allowed workers to focus more on revenue-generating tasks.
  • Increased Guest Satisfaction: DigitKart's multiple payment options allowed guests to even charge their purchases to their room, leading guests to increase their loyalty by 73%. Guests expressed a higher level of shopping experience with the seamless checkout process.
  • 47% Avg Increase in Sales: Increased loyalty, guest satisfaction, and streamlined operations have led to a 47% increase in sales.
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