Client Background

Our client is a global hospitality company known for its extensive portfolio of hotels and related services. Our client operates a wide range of hotel brands catering to different market segments, including luxury, premium, and select-service properties. Our client is recognized for its commitment to customer service, innovation in hospitality, and sustainability practices.

Challenges

Our client was looking for technology-driven solutions to increase guests' convenience in the food and beverage (F&B) service area.

Our client prioritizes customer service and innovative solutions to enhance guest experiences. They sought to improve their operational efficiency while providing guests with seamless access to hotel services and amenities.

To address these issues, our client sought expertise with Digit7 for a robust solution.

Results

The deployment of DigitKart involved a strategic approach, a smooth integration process, and staff training. Since the launch of DigitKart, our client has experienced significant improvements:

• 85% Faster checkouts: With 100% computer vision, DigitKart quickly identifies multiple items in a fraction of seconds without barcode scanning, leading to faster checkouts.
• 78% Increased Guest Engagement: With the latest innovation in AI technology, over 78% of guests loved to explore the technology during their stay.
• 99% Increase in Transaction: Our client saw a boost in transaction in their F&B operational area due to DigitKart’s self-checkout speed.
• 45.7% Average Increase in Sales: Increased loyalty, guest satisfaction, and streamlined operations have led to a 45.7% average increase in sales.