Case Studies

Client Background

Our client is a premium hospitality management in Orlando, known for its commitment to providing exceptional service and high-quality accommodations. Our client operates a diverse portfolio of hotels and resorts, catering to various market segments, including luxury, mid-scale, and budget travelers, creating memorable experiences for guests through personalized services and unique offerings.

Challenges

Our client was looking for an effective AI-powered self-checkout for fast and secured transactions.

They were looking to reduce long waiting lines in their F&B marketplace during rush hours and have a self-checkout kiosk to handle off-hours or non-peak hours sales.

How Digit7 Helped

Digit7 offered expert guidance to our client with our frictionless computer vision AI self-checkout solution, DigitKart. After live demonstrations and highlighting the sales and transaction data that drive hospitalities with our AI-driven self-checkout, our client decided to implement DigitKart for AI-upgrade to their modern travelers and to increase sales at off-hours or non-peak hours. 

“DigitKart has truly elevated the way we operate. As a hospitality management team, we are always looking for ways to enhance our guest experience and streamline operations. DigitKart’s AI-driven technology has not only significantly reduced checkout waiting times at our F&B marketplace, but it has also helped us improve overall sales. Our customers now enjoy a seamless, faster checkout process, leading to higher guest engagement levels”

– Spokesperson for our client
Results

The deployment of DigitKart involved a smooth integration process and staff training. Since the launch of DigitKart in Orlando F&B marketplace, they have experienced significant improvements:

  • ≤10 Seconds Transaction Time: DigitKart’s computer vision technology and integrated payment gateways complete transactions in as little as 10 seconds.
  • 88.3% Shorter Waiting in Lines: Guests and travelers spend less time waiting in checkout lines during rush hours and holiday seasons.
  • Increased Guest Engagement: Many guests praised the performance of DigitKart’s innovative AI self-checkout for its seamless, convenient, and speedy checkout process.
  • 301% Increase in Transaction: Integrated with multiple payment gateways and hotel PMS option, DigitKart increases F&B transaction up by 301%.
  • 83% Average Increase in Sales: Off-hours and non-peak hours sales increased due to the 24/7 availability of DigitKart without the need of cashier and led to 83% overall average increase in sales.
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