Client Background

Our client is a luxurious multinational hospitality company in Perrysburg known for exceptional extended-stay properties. maximizing the performance of their hotels through strategic management practices, operational efficiencies, and customer service excellence. Their portfolio often includes well-known brands under major hotel chains, which allows them to leverage brand recognition and loyalty programs.

Challenges

Our client was looking for a solution to streamline their hotel’s F&B service.

Our client faced several challenges in managing guest-facing F&B operations: .

• High Wait Times during busy meal periods, leading to guest frustration.
• Manual payment processing which slowed down service.
• Labor shortages and staff management issues, which made it difficult to provide a smooth, consistent experience during peak times.

To address and streamline these issues in their F&B service area, our client sought expertise with Digit7 for a robust solution.

Results

Since the deployment of DigitKart at Perrysburg, our client has reported significant improvements in both operational efficiency and guest satisfaction:

• 89% Less Waiting Times: Guests were able to complete transactions faster, which has reduced overall wait times by 89% during busy periods, creating a smoother dining experience.
• 94% Increase in Transaction: Our client witness 94% growth in their F&B transaction.
• 4x Increased Efficiency: Staff have been able to redirect their efforts toward food preparation and customer service, while our self-checkout handles payments automatically, resulting in a more efficient workflow overall.
• 73% Average Increase in Sales: Streamlined checkout operations and faster checkout have led to 73% average increase in sales.
• 86% More Guest Engagement: Guests showed a higher level of engagements with the barcode-free checkouts and seamless payment process and love the convenience it provides.