Case Studies

Client Background

Founded in 1995, our client is a well-established grocery chain in Puerto Rico known for its commitment to quality products and customer service. Our client is offering food and products free of artificial preservatives, colors, and flavors to promote wellness and a healthy lifestyle.

Challenges

With the rise of demand for contactless shopping experiences post-COVID-19 pandemic and changing consumer behaviors, our client sought innovative solutions to implement live inventory for accurate inventory tracking along with other operational challenges to maintain its competitive edge aimed at enhancing customer experience and operational efficiency.

To elevate their operational challenges and customer satisfaction, our client sought expertise with Digit7 for a robust solution.

How Digit7 Helped

Digit7 provided expert guidance to our client, and they sought to innovate their business model by introducing DigitMart, an autonomous store concept. This initiative aims to streamline operations while providing customers with a unique shopping experience.

“The integration of DigitMart has not only streamlined operations but also provided us valuable insights into customer behavior through data analytics. This was extremely helpful in offering personalized services to our customers. DigitMart has significantly reduced paper waste through its cashier-free checkouts. We are incredibly happy to implement DigitMart’s next-gen AI solution.”

– Spokesperson for our client
Results

The deployment of DigitMart marked a pivotal moment in retail innovation within the region and yielded significant improvements:

  • 0% Waiting Times: Customers checkout quickly and hassle-free as DigitMart’s grab-n-go concept eliminates cashier checkout.
  • 65% Increase in Transactions: No checkout waiting times and lines has increased the store’s transaction.
  • 99% Inventory Accuracy: Automated real-time inventory tracking increases inventory visibility and reduces stock discrepancies.
  • 100% Shrinkage Elimination: DigitMart eliminates shrinkage completely by monitoring the item movement.
  • 80% Less Operational cost: Efficient resource management and automated checkout has led to less operational cost.
  • Increased Customer Satisfaction: Customers experience quick and seamless checkouts with DigitMart, express high levels of shopping satisfaction, and increase their loyalty.
  • 50% Increase in Revenue: Increased loyalty, customer satisfaction, and streamlined operations have led to a 50% increase in revenue.
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