This Privacy Policy explains how Digit7 collects, uses, discloses, and protects information when you use Digit7's AI-powered retail solutions, including DigitCooler Smart Coolers, DigitMart Autonomous Stores, and DigitKart AI Self-Checkout ("Service", "Services", "Solution", "Solutions", "Product", or "Products"). It also explains how transactions are processed, your responsibilities while using our solutions, and important purchase, payment, and return policies.

By accessing or using any Digit7 solution, you acknowledge that you have read, understood, and agree to this Privacy and User Policy.

1. Notice at Collection

Digit7 collects only the personal information reasonably necessary to authenticate payment (where applicable), process purchases, enable secure access to cashierless, autonomous shopping experiences, prevent fraud, improve system performance, and comply with applicable legal obligations.

We do not collect more personal information than is reasonably necessary for these purposes.

Digit7 is committed to protecting your personal information in accordance with applicable privacy, consumer protection, payment, and data protection laws in the jurisdiction where the DigitCooler is installed and operated. This Policy is designed to comply with applicable laws as well as international payment card industry (PCI DSS) security standards. Depending on your location, you may have certain rights regarding your personal information under applicable law. Where local laws provide additional or different rights or protections, those rights will apply to the extent required by law.

2. Information We Collect

Depending on your interaction with Digit7 products, we may collect the following categories of information:

2.1 Personal Information

Personal Details – First name, last name, and email address (if provided).

2.2 Payment Information

When you tap, insert, or otherwise present a supported payment method, our secure payment processor collects information necessary to authorize your transaction, including:

• Tokenized payment credentials
• Payment authorization status
• Transaction identifier
• Payment network information
• Digital wallet information (where applicable)

Digit7 does not store your full credit or debit card number, CVV, or PIN. Payment information is processed through PCI DSS-compliant payment service providers.

2.3 Transaction Information

We collect information related to your purchase, including:

• Products selected
• Quantity purchased
• Purchase amount
• Taxes and applicable fees
• Date and time of purchase
• Cooler location
• Transaction status
• Receipt information (where available)

2.4 Interaction Data

To accurately determine your purchase, Digit7 solution records:

• Time the door is unlocked
• Shopping session duration
• Door open and door close events
• Products picked or removed
• Products put back or returned
• Shopping session completion status
• Transaction time

2.5 Device and Technical Information

Where applicable, we may collect:

• Device type
• Browser or application information
• IP address
• Operating system
• Diagnostic logs
• Error reports
• Approximate location associated with the cooler used

2.6 AI, Camera and Sensor Data

Digit7 uses artificial intelligence, computer vision, cameras, weight sensors, and other technologies to recognize products selected during your shopping session.

These technologies are used solely for:

• Product identification
• Purchase calculation
• Inventory management
• Fraud prevention
• Operational monitoring
• System improvement

DigitCooler and DigitMart does not use facial recognition or biometric identification to identify customers or authorize purchases.

3. How We Use Your Information

We use the information collected strictly to:

• Verify and pre-authorize your payment method before granting access to the Cooler or DigitMart.
• Detect which items you removed or placed in a tray using AI-based computer vision, so the correct amount can be charged.
• Process the final payment once your transaction is complete (in case of DigitCooler or DigitMart this happens once the door is closed).
• Maintain accurate, real-time inventory records.
• Send you a digital receipt, if requested.
• Detect and prevent fraud, theft, or misuse of the products.
• Improve product performance, uptime, and product recognition accuracy through aggregated, de-identified analytics.

We do not sell your personal information, and we do not use your payment or purchase data for third-party advertising.

4. Payment Authorization and Shopping Process

Before access to the DigitCooler or DigitMart is granted, your payment method undergoes a temporary pre-authorization verification through our secure payment processor.

4.1 Pre-Authentication Access

DigitCooler and DigitMart use a secure pre-authorization process before shopping begins.

This pre-authorization verification is performed to:

• Confirm that your payment method is valid
• Verify that the payment method is authorized for transactions
• Prevent fraudulent or unauthorized access
• Enable a seamless checkout experience

A pre-authorization is not a purchase and is not your final charge. It is a temporary authorization hold placed by your financial institution. The amount and duration of any authorization hold are determined by your card issuer or payment provider.

The following security process occurs:

• Tap for Verification: You tap your credit/debit card or mobile wallet on the Cooler's reader.
• Pre-Authorization Check: The payment network performs a real-time pre-authentication check to confirm your card is valid and has sufficient standing. This is a temporary hold, not a charge.
• Secure Access Granted: Once verified, the Cooler door unlocks, confirming that only an authenticated, verified user can access the products inside.
• Session Starts: From the moment the door unlocks, a single active purchase session begins and is tied to your tapped payment method.

This pre-authentication step exists to secure the Cooler against unauthorized access and to ensure every session is linked to a verified paying customer and not to charge you in advance.

4.2 How the Purchase Transaction Works

4.2.1 DigitCooler & DigitMart

• Door Opens: Once payment authorization is successful, the Cooler/DigitMart door unlocks.
• Shop Freely, Within the Same Session: Pick up, put back, or shop for items freely. For DigitCooler — as long as the door remains open (or is reopened without an intervening close event, where supported), you may pick up, put back, or exchange items freely. Nothing is charged yet.
• AI Detects Final Items: Our computer vision and sensor system tracks what you remove from the Cooler in real time.
• Door Closes/Exit = Transaction Finalized: The moment you close the door or exit, your session ends. The system finalizes the list of items you took, calculates the total, and submits the payment for processing using the pre-authenticated card.
• Receipt: A confirmation/receipt is generated and sent if you opted in.

Closing the door or exiting is the final action of your purchase. It is the equivalent of completing checkout at a traditional store register.

4.2.2 DigitKart

• Place your selected products in the DigitKart checkout tray.
• DigitKart's AI-powered computer vision automatically identifies all products.
• Review the products displayed on the checkout screen.
• If needed, remove or add products before confirming your purchase.
• Complete payment using an accepted payment method.
• Once payment is successfully authorized and completed, the transaction is finalized and a receipt is generated, where available.

Unlike DigitCooler and DigitMart, DigitKart does not require payment pre-authorization before shopping, as payment occurs only after products have been identified and the customer confirms the purchase.

4.3 User Responsibility

• Your shopping session remains active until the DigitCooler door is fully closed.
• Please ensure the door is securely closed before leaving.
• If the door is left open or not properly closed, any products removed before the session ends may be charged to the payment method used to access the cooler.
• To avoid unintended and unauthorized charges, please always confirm that the cooler door has been fully closed before leaving.

4.4 Disputed Transactions

If you believe you were incorrectly charged or experienced a technical issue during your shopping session or while using our solutions, please contact the merchant or the customer support contact provided at the location as soon as possible. All disputed transactions will be reviewed using available transaction records, AI recognition data, payment records, and system logs, and will be resolved in accordance with applicable policies and laws.

4.5 Age-Restricted Products

Sometimes, certain products available through DigitCooler, DigitMart, or DigitKart may be subject to age or other legal restrictions depending on the country or jurisdiction in which the solution is operated.

Where required by applicable law, customers may be required to complete age or identity verification before purchasing restricted products. Digit7 and the merchant reserve the right to deny access to or sale of restricted products if the required verification cannot be successfully completed.

Customers must not use another person's identity or payment method to circumvent age restrictions.

If an adult provides a payment method or authorizes another individual, including a minor, to complete a purchase containing age-restricted products, the adult cardholder remains responsible for that transaction to the fullest extent permitted by applicable law.

Digit7 and the merchant reserve the right to refuse, cancel, or investigate any transaction involving suspected misuse, fraud, or attempts to bypass age-verification requirements.

5. No Returns, No Refunds, No Exchanges Once the Door Is Closed

5.1 While the Door Is Open

You may pick up a product, change your mind, and place it back inside the Cooler as long as the door has not yet been closed, or inside the autonomous store as long as you have not exited. No charge occurs during this window.

5.2 Once the Door Is Closed or User Exits, the Transaction Is Final

The moment the door closes or the user exits:

• Your transaction is considered complete and closed.
• Payment is submitted for the items the system detected you took or removed.
• No refunds, returns, or exchanges will be processed for that transaction, regardless of whether you still have the product with you.

5.3 Why You Cannot "Return" a Product After the Door Has Closed or User Exit

Each door closure or user exit permanently ends that transaction. Each new tap-and-open starts an entirely new, separate session. Because of this:

• If you close the door and then tap again to reopen it, or exit and try to re-enter by tapping again, the system starts a brand-new transaction, unrelated to the one that just closed.
• If you place a previously purchased item back during this new session, our system may or may not detect a product being returned to inventory.
• However, this action will not be linked back to your earlier, already-completed transaction, and it will not trigger a refund or credit to you.
• This is because the system recognizes item movement only within an active session. It cannot verify that an item placed back belongs to a previous, already-closed transaction — from the system's perspective, you opened the door and simply did not take or remove anything chargeable in this new session, while the item you placed back may be treated purely as new inventory being added back to stock.

5.4 In Short

Once a door closes or user exits, that transaction cannot be reopened, reversed, refunded, or exchanged. Please review your items carefully before closing the door.

5.5 For DigitKart

Once the customer reviews the identified products, completes payment, and the transaction is successfully processed, the purchase is considered complete. Any returns, refunds, or exchanges thereafter are subject solely to the merchant's applicable return policy and not through the DigitKart system.

6. Automated Processing

Digit7 products rely on automated technologies, including artificial intelligence and computer vision, to identify purchased products and calculate your transaction.

Automated processing is used solely for operating the shopping experience, inventory management, fraud prevention, transaction processing, and improving system accuracy.

Where necessary, authorized personnel may review transaction data to investigate billing disputes, suspected fraud, or system errors.

7. Data Sharing and Disclosure

We share limited data only with:

• Payment processors, to authenticate and complete transactions.
• Digit7's internal inventory and analytics systems, to maintain accurate stock levels.
• Law enforcement or legal authorities, only if required by law, subpoena, or valid legal process.
• Service providers who support our product operations (e.g., cloud hosting, device maintenance) under confidentiality obligations.

We do not sell personal information to third parties or data brokers.

8. Data Security

Digit7 maintains commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information.

These safeguards include:

• Encryption of data in transit
• Secure payment processing
• Tokenized payment credentials
• Access controls
• Network security monitoring
• Authentication procedures
• Regular security testing

Although we implement reasonable safeguards, no electronic system can guarantee absolute security.

9. Data Retention

We retain personal information, images/videos, only for as long as reasonably necessary to:

• Complete transactions
• Maintain financial and business records
• Resolve disputes
• Detect and prevent fraud
• Comply with legal obligations
• Enforce our agreements

When information is no longer required, it is securely deleted or de-identified in accordance with applicable law.

10. Your Rights

Depending on the country or region where you use Digit7 solutions, you may have the right to:

• Know the categories of personal information we collect.
• Request access to your personal information.
• Request correction of inaccurate personal information.
• Request deletion of eligible personal information.
• Obtain information regarding disclosures of your personal information.
• Appeal the denial of certain privacy requests where applicable.
• Exercise your privacy rights without unlawful discrimination.

We may verify your identity before processing privacy requests.

11. Children's Privacy

Digit7 solutions are intended for use by individuals legally authorized to conduct payment transactions. We do not knowingly collect personal information from children under the age of 13 in violation of applicable law.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, or applicable law.

The updated Privacy Policy becomes effective upon posting, and the "Last Revised" date will be revised accordingly.

13. Contact Us

If you have questions regarding this Privacy Policy or your privacy rights, please contact:

Digit7
Email: contact@digit7.ai
Website: www.digit7.ai