The ever-evolving world of automation has witnessed remarkable progress. Propelled by rapid advancements in AI and connectivity, today’s increased dependence on automation has resulted in the exponential growth of artificial intelligence (AI) across diverse industries – including hospitality. The integration of AI and robotics in this burgeoning sector creates a multitude of possibilities poised to transform customer experiences, amplify brand visibility, and cultivate enhanced customer loyalty.
Establishing Harmony between AI and Customers
Soon, it won’t be uncommon for service automation to be considered a deciding factor for customers in the food & beverage, travel & tourism, lodging and recreation spaces that make up the huge hospitality industry. For example, prospective guests may consider AI-driven platforms that assist them during their stay as commonplace or even preferred – serving as a unique selling point that sets certain hotel chains and other hospitality players apart in the industry.
Empowering Business Performance: Embracing AI as a Collaborative Asset
Again, pointing to hotels as another example once again, AI is undoubtedly emerging as a transformative force within the hospitality industry, amplifying hotels’ capacity to deliver personalized and bespoke experiences. Moreover, as a business tool, AI empowers owners and managers to efficiently analyze vast amounts of data generated daily across their organization. By adopting AI-driven strategies, hospitality businesses can unlock opportunities to enhance revenue, maintain cost efficiency, and sustain a competitive edge in the crowded market.
Additional AI utilizations in the industry include:
Customization: AI can not only make relevant but also timely suggestions to customers by examining their preferences, interests, and behavior and presenting them with tailored experiences that are appreciated and remembered.
Predictive analytics, revenue management, and pricing: With eye on the back of the house as well, AI can offer real-time market data indicators and support price adjustments for businesses. Additionally, it can help with inventory management and offer guests different options based on behavioral history.
How to Apply AI in the Future
The implementation of AI in the hospitality sector is still at an early stage of development. Future “hospitality” experiences for consumers and operational activities both in the front and back of the house are both being disrupted by leading innovators looking to improve overall experiences as well as their bottom line.
Finally, the sector needs to be aware that new varieties of automation solutions are on the horizon that go beyond the present technological grasp. The industry could be further disrupted by these new technologies, thus in order to stay competitive, all industry participants will not only need to embrace AI but do so in a flexible and agile manner.
Digit7 specializes in a wide range of cutting-edge solutions that empower the hospitality industry to achieve a competitive advantage throughout their digital transformation endeavors. The company’s advanced solutions leverage emerging new tech such as Computer Vision, AI/ML, AR/VR, Drone Robotics, and IoT/5G, enabling businesses to embrace next-generation technologies.